Information technology is a vital resource for the faculty, staff and students at the School of Information Sciences. We are committed to ensuring that the IT resources available at SIS are a useful tool, not a hindrance. The following IT resources are key components to your experience as a student at the University of Tennessee. Once you know what they are and how to use them, you'll have access to most IT resources at UT. A good place to start is UT's OIT home page. The Office of Information Technology also provides "Show Me" files, which offer video demonstrations with step by step instructions on various computing topics.
We have posted a list of Information and Communication Technology (ICT) Competencies expected of incoming SIS students, and a list of ICT Learning Resources.
NetID
All faculty, staff, and students of the University of Tennessee are provided with a NetID. When used with its associated password, the NetID provides access to network-based services at the University. For instance, you can use your NetID to look up articles in library databases, buy parking permits, or access the Blackboard course management system. Your NetID is also used to access your email account on the central mail server.
More Information:
E-mail is a vital tool for communicating information among SIS students, faculty and staff. To facilitate this, the university provides e-mail accounts at no cost. Incoming students receive an e-mail account created for them when they are first admitted to the university.
More Information:
- Register for a UT Email account - Tmail
- Tmail- web access for UT Email
- Manage Your Tmail account
- UT E-mail Basics
- UT E-mail Set-up - how to configure an email client for Tmail
- OIT Exchange Email Training
- UT Email Traffic Center provides real-time information about email "traffic" reports.
LiveOnline@UT (Centra) Support
Currently, LiveOnline@UT - Centra at UT supports Windows 2000, Windows XP, Windows Vista, and Mac OSX 10.4.4+. OIT recommends NOT using Windows Vista Home Basic.
Whether you are a DE student or Campus student, we recognize that you may need additional technical support due to the electronic delivery of classes. As a result, we provide a number of staff and other resources designed specifically for supporting students in LiveOnline@UT - Centra classes. Go to the Centra Support page to learn more. Click on the System Requirements link to find out if your system will run the Centra client.
LiveOnline@UT - Centra Login Page Select the LiveOnline@UT from the program drop-down list.
Support Phone numbers:
- SIS DE Toll-free Help Line: 1-888-378-9338
- SIS Local Help Line: 865-974-7913
- LiveOnline@UT - Centra Toll-free Support Line: 1-877-974-3117
- LiveOnline@UT - Centra Local Support Line: 865-974-3117
Listservs
The school discussion list is a vital part of the communication conduit between faculty, staff, and students at SIS. Everything from class announcements to school news gets posted here. If you are a student at SIS (DE or on-campus), you must subscribe to the main SIS list.
More information:
- UTKSIS-L - SIS listserv - this is the "main" SIS list that all SIS students are required to join.
- SIS Alumni listserv
- UTSIS-Jobs listserv
- UTSIS-Orgs listserv
Anti-virus Software
Because the University of Tennessee wants to do everything that it can to help ensure a secure computing environment, McAfee Anti-Virus is provided free of charge to all faculty, staff and students.
More Information:
Unix Account
UT provides each student with a Unix account that includes 25 MB of storage space. This space can be used to store files, eliminating the need to carry around jump drives. Your Unix account also provides the means to setup your own personal web page on the web.utk.edu server. Once you setup your web space, you can access your site by going to http://web.utk.edu/~yourNetID/.
More Information:
- Register for Unix account
- OIT Unix Help
- Manage Your Unix Account
- Unix Account FAQ
- VolSpace
- SSH FAQs
- WinSCP File Transfer Download for Windows (free)
- Fugu - A Mac OS X SFTP, SCP and SSH Frontend
Other Information
- Technology Training at UT
- "Show Me" video demonstrations
- BlackBoard
- UTK Office of Information Technology
- UT Wireless Access
- Vol Print
- UT Information Technology Acceptable Use Policy
- UT Computer Store
- DE Access to UT Computer Store
