Dr. Bilal is Professor at the School of Information Sciences (SIS), University of Tennessee, Knoxville (UTK). Her research focuses on children’s cognitive and affective information behavior in interacting with information retrieval systems, and is situated at the intersection of information retrieval, information behavior, and human-computer interaction. She is one of the foremost experts in our field on children’s and youth’s information seeking and retrieval, and is one of the top 1% most cited researchers worldwide in this area. Dr. Bilal has contributed significantly to the field of information behaviour for the past two decades with more than 70 publications. Her most highly cited work appeared in the Journal of the Association for Information Science and Technology (JASIS&T) in 2000 on “Children's use of the Yahooligans! Web search engine: I. Cognitive, physical, and affective behaviors on fact-based search tasks.” She is co-editor of Information and Emotion: The Emergent Affective Paradigm in Information Behavior Research and Theory (Information Today, Inc., 2007) with Diane Nahl, and New Directions in Children's and Adolescents' Information Behavior Research (Emerald Publishing, 2014) with Jamshid Beheshti. Information and Emotion book was awarded the ASIS&T SIG USE Book-of-the-Year Award in 2008. Dr. Bilal also published a book titled, Library Automation: Core Concepts and Practical Systems Analysis (ABC-CLIO, 2014). In 2014, she won a Google Faculty Research Award with Dr. Jacek Gwizdka (University of Texas at Austin) for their research project titled, Child-friendly search engine results pages (SERPs): Towards better understanding of Google search results readability by children. A 2017 article published in Aslib Journal of Information Management put Dr. Bilal among the top 10 most influential researchers in information behavior worldwide (Aslib Journal of Information Management, 69(2), 215-22, 2017).She is the recipient of the ASIS&T 2017 SIG USE Outstanding Contributions to Information Behavior Research Award. Dr. Bilal teaches courses in information access and retrieval, human-computer interaction, Web mining, information systems design and implementation, and youth informatics. In 2007, she received the Association of Library and Information Science Education (ALISE) Teaching Excellence Award. Her latest publication co-authored journal article with Dr. Jacek Gwizdka titled, Children's Query Types and Reformulations in Google Search, has appeared in Information Processing and Management 54 (2018), 1022-1041.
Ph.D., Library and Information Studies, Florida State University
M.S.L.S., Library and Information Studies, Florida State University
B.S., Documentation, The Lebanese University
Multicultural information behavior research; developing countries and information-poor societies.